If a toilet is overflowing, lift the tank lid and push the flapper down, or close the shutoff valve on the wall behind the bowl by turning it clockwise. Then call (440) 468-0237.
We take toilet emergencies 24/7. Most toilet problems are fixable in one visit. If the cause is a blockage deeper in the line, the technician will say so and move to the right tool.
When a toilet problem is an emergency
A toilet that overflows, leaks from the base or backs up after other fixtures run is more than a nuisance. Wastewater damages floors and ceilings below.
- Water rising to the rim and not draining. Stop flushing and close the supply valve.
- Water seeping around the base. The wax ring or flange may have failed.
- Bubbling or gurgling when other fixtures drain. The main line may be partly blocked.
- A supply line spraying or dripping. Close the shutoff and replace the line.
If more than one drain is affected, the issue is likely the main line, covered under drain cleaning.
A toilet that leaks at the base
A rocking toilet or water on the floor after a flush often means a failed wax ring or a cracked flange. The wax ring seals the toilet to the drain. The flange is the plate on the floor that holds the toilet in place.
Repair means pulling the toilet, replacing the ring, repairing or replacing the flange and setting the toilet again. A rotted subfloor is a bigger repair, and we tell you if we see signs. A new wax ring on a damaged flange will fail again.
Running, weak or noisy toilets
| Symptom | Likely cause | Fix |
|---|---|---|
| Runs after flush | Worn flapper or fill valve | Replace flapper or fill valve |
| Weak flush | Clogged rim jets or low tank water | Clear jets, adjust water level |
| Phantom flush | Slow flapper leak | Replace flapper, check chain |
| Tank sweats | Humidity | Insulated tank or mixing valve |
| Noisy fill | Worn fill valve | Replace fill valve |
A running toilet can waste a surprising amount of water, which shows up on the bill. Small repairs pay back quickly.
Toilet installation and replacement
Replacing a toilet is a good time to check the flange height, the shutoff valve and the floor. We set the new unit level, seal it and test the flush.
Older homes may have a toilet with a different rough-in distance. Measure from the wall to the center of the flange bolts, and tell us the number. Tank bolts, wax rings and supply lines are part of a proper installation. For a bathroom remodel that adds fixtures, see plumbing installation.
Wax rings, bolts and hardware
The small parts matter. A tank that rocks wears the gasket. Corroded bolts snap. Plastic bolts crack. We replace hardware when it looks worn, because a seal that fails after a month costs more than a new set of bolts.
Overflow cleanup and when to call for drains
After an overflow, wipe the floor, ventilate and check the ceiling below. Water can reach drywall and light fixtures.
If the overflow came from a main line clog, the toilet repair alone will not stop it. We clear the line and test every fixture before leaving. Related repeat clogs are discussed on our hydro jetting page.
What affects the price of toilet repair
What drives the cost of a toilet repair
The final number is discussed with you on site, before work is started. A flapper costs very little. A flange repair or a new toilet costs more. Insurance may cover sudden overflow damage, not the toilet. Call (440) 468-0237 to talk through what yours would be.
Toilet overflowing?
Close the supply valve and call the 24/7 line.
Questions about toilet repair and installation
Yes. The line at (440) 468-0237 is open every hour, and overflows get priority.
Close the shutoff valve on the wall behind the bowl by turning it clockwise. Lift the tank lid and push the flapper down if there is no valve.
It is often a failed wax ring, loose bolts or a cracked flange. A supply line leak or condensation can also cause it.
A worn flapper or a fill valve that is not shutting off is the usual cause. Both are low-cost repairs.
Often yes. We carry common models or you can supply your own.
It is the ring on the floor that connects the toilet to the drain pipe and anchors the bolts. A damaged flange causes leaks and rocking.
Still unsure what you need? Call (440) 468-0237 and describe what you are seeing.